I love HomeGoods and been shopping their stores eversince we moved to our first home. My home is filled with HomeGoods stuff. I've been to many HomeGoods stores, in Long Island, and I make sure I visit the nearest store when I am out of town/state.
Please train this lady.
Let me begin by saying, that I absolutely LOVE HomeGoods! I have been shopping HomeGooos stores for many years and furnished almost my entire house with merchandise from these stores. I was excited but very quickly disappointed with the few experiences I've had at the Green Acres location. Some of the staff are very friendly and want to help but the store is always understaffed and management does not manage staffing or the store. A particular manager working Saturday evening on 9/09/17 makes her own rules about holding merchandise ...won't bore you with the gory details but the policy here is unlike any other store. Although this location is closest to me, I will make a point of not shopping here again. I had taken a long break after a previous bad experience; this weekend reminded me why I need to forget the HomeGoods at Green Acres even exists!
Extremely disorganized, there is no sense of organization or separation between departments. The staff is poorly trained and often have difficulty directing customers to basic items. I visited multiple times over the past several months, and there does not appear to be any improvement. Items are strewn about aisles posing a hazard in the event of an emergency. Home goods should really come into this location and retrain everyone. If they do not have enough space, then scale down in some areas to make the store more open and welcoming.
The front of the store looks nice, but the deeper you get inside, the messier it becomes. A whole aisle was filled with pillows and there were unwrapped toys everywhere. The shelves were in disarray. The staff is really nice and helpful. Some of the younger kids that came in the store with their parents essentially turned it into their own personal playground, unwrapping toys and throwing things all over the place. Although it's really hard to find what your looking for, they have some great imported glass, and this place has it's Easter collection spot on!
Today, my usual great store experience is spoiled by this impolite and seemed tired cashier at register 2 between 1-2 pm (am stating the time so that the management can identify this nasty and poor mannered lady). She does not know how to greet customers well (the cashier at register 3 was great, full of energy), she did not address my concerns with professionalism. She liked to ensure that she was the one in charge of the conversation and left me with feelings that I was stupid for asking questions and for my requests.
Good store to find home items. I liked it. Will visit again.
Homegoods is a US Department Store based in Valley Stream, New York. Homegoods is located at 750 West Sunrise Highway, Valley Stream, NY 11581, USA.
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